in response to quietly crazy... The reason that the caseworkers can no longer meet with you and discuss with you the paperwork that you are submitting is due to bare-bones under-staffing.
The reason that the phones are unable to be answered is due to bare-bones under-staffing.
Contact your legislators and contact other advocates.
They say they want to run the CAOs like a business, if they were, all the bosses would be fired at once. They have lost tracks of their goals and their responsibilities.